01 / HOW IT WORKS
Know which tables
need an answer.
GhostBookings works alongside your booking diary. It checks what is coming, helps you ask for confirmation when it matters, and gives your team a heads-up while there is still time to act.
Follow a bookingTHE BOOKING JOURNEY / ONE EXAMPLE
Four moments.
One clearer service.
Start with the booking.
GhostBookings is designed to receive a reservation from the platform your team already uses. No second diary for the host to manage.
An example of one booking's journey. Your connection, scoring and guest contact are set up around how your venue runs.
THE FRICTION LADDER
The right touch.
Never more.
A valuable guest relationship should not feel like a risk workflow. The intended response changes with the level of uncertainty.
Keep the experience beautifully uneventful.
A thoughtful check-in, in your voice.
A call or clear route back to your team.
TABLE RECOVERY / SERVICE DESK
When a table opens,
the night isn't over.
A timely cancellation can be matched with a waiting party while there is still time to act.
THE AI SERVICE STUDIO
A plan for your room.
In your voice.
Describe your service, then see a tailored action plan and two guest-contact drafts. Use venue-level details only; no guest information is needed.
More than a generic reminder.
See how the timing, guest touch and team decision could adapt to the way your restaurant actually runs.
A sample plan built from your answers. Please don't enter guest details.
YOUR HOUSE. YOUR RULES.
Technology that knows
who is in charge.
The team decides when to contact guests, what tone to use, and what happens when plans change. GhostBookings should bring the answer forward, not take hospitality out of your hands.
Shape a plan around your venueSTRAIGHT ANSWERS
What operators
usually ask.
Does every guest get a message?
No. The planned system leaves low-concern bookings alone. Guest contact is reserved for situations that meet the venue's agreed rules.
Do we need to change booking platforms?
No new diary is planned. GhostBookings is designed to sit alongside your existing booking flow, with integration scope confirmed during onboarding.
What happens when a guest replies?
The response can update the booking state and give your team an actionable answer. Cancellation, release and deposit handling depend on your policies and the integration.
Is GhostBookings live today?
GhostBookings is set up venue by venue, around your booking system and your rules. The interactive examples on this page use sample data, not real bookings or guests.
