WHO WE ASK, AND WHY
A score you can
read for yourself.
Every booking gets a number from 0 to 100. It comes from a few plain facts about the booking, and it decides one thing only: whether a guest gets a polite request to confirm.
Score a booking01 · WHAT THE SCORE LOOKS AT
Three facts.
None of them personal.
The score uses the size of the party, how far ahead the table was booked, and whether there’s a mobile number we can text. It never looks at a guest’s name, where they live, how they paid or where else they’ve eaten.
- Party sizeEach guest adds 4 points, up to 12 guests. A table for six is more to lose than a table for two.
- Booked well aheadMore than a week ahead adds 20. Plans made a fortnight out change more often than plans made this morning.
- No mobile numberAdds 20. If we can’t text the guest, your team needs to know sooner.
Every booking starts at 15. These are points, not a percentage. Import your booking system’s history and record what happens each night, and once there’s enough of it, a version that has learned from real outcomes can take over for your venue: it weighs more of the booking (the day, the time, how it was booked) and gives a real chance of a no-show. It does that only after it has beaten your usual no-show rate on bookings it never saw, and it steps aside by itself if it ever does worse.
02 · WHAT EACH SCORE MEANS
Three bands.
One decision each.
- 0–34Leave it.
No message. The guest hears nothing from you until they walk in.
- 35–69Ask for a quick yes.
A short text asking them to confirm, on Reach and Resolve. No mobile number? A short call if calls are on, or your team’s list. On Watch, your team follows up themselves.
- 70–100Make it personal.
A short confirmation call on Resolve, if you’ve switched calls on. Otherwise it goes to the top of your team’s list.
We look again 48, 24 and 4 hours before service. A guest who hasn’t answered our text by then goes to your team, or gets one short call if you’ve switched calls on. Never a second text.
03 · WHAT YOUR GUEST SEES
One short text.
One easy answer.
This is the message as it’s sent today, with your restaurant’s name in it. Guests can answer in their own words. A clear yes confirms the booking straight away; anything else, from “running late” to “can we make it six?”, goes to your team with exactly what they wrote. Tap a reply to see what reaches your desk.
Your host sees the moment an answer comes in.
04 · BEFORE ANY GUEST HEARS FROM YOU
Six checks.
Every time.
A score on its own sends nothing. Each message waits until all of these are true.
- You’ve switched guest contact on.Until you do, scores only reach your team.
- Someone on your team has approved it.Each contact waits for a yes, unless you choose to send without one.
- Calls are on, for a call.They stay off until you turn them on.
- The guest has agreed to be contacted that way.No recorded permission, no message.
- It isn’t your quiet hours.9pm to 9am unless you set your own. Messages wait until morning.
- It’s within your plan’s allowance.Nothing sends past it, and nothing is charged without you buying a top-up.
SEE IT ON YOUR OWN BOOKINGS